The Use IT Mate Standard

We bundle enterprise security into one predictable operational expense:

• ✅ $139 / user flat.

• ✅ Includes Microsoft 365 Business Premium.

• ✅ Includes Enterprise Threat Hunting & True Cloud Backups.

• ✅ Includes Unlimited Remote Support.

• Result: Budgeted, secure, and zero hidden hourly fees.

The Hidden Cost of Cheap IT

Most agencies don't realize what they are actually paying until a disaster hits:

• ❌ Microsoft Licenses: ~$36/mo

• ❌ Separate Backup & Antivirus: ~$25/mo

• ❌ "Break/Fix" Callouts: $150+ per hour

• ❌ The "Ghost Tax": Staff losing hours a week to slow tech and file hunting.

• Result: Unpredictable bills, high stress, and massive trust account exposure.
  

Simple, Predictable IT Pricing

Managed IT

$139 per user / month

• Business Email & Files: Microsoft 365 Business Premium

• 24/7 Security Guard: Threat hunting & response (Huntress)

• Cloud Backups: Email, OneDrive, & SharePoint

• Secure Access: Identity protection & Password Vault

• Unlimited Remote Support: Software repairs, access issues, and errors.

• Vendor Management: We handle your 3rd-party tech vendors.

$149 one-time setup per device

✅ What’s included

Designed to prevent problems before they interrupt work.

🚫 What’s not included

• Onsite visits or physical cabling

• Hardware repairs (Screens, Printers, Ink)

• Staff training (e.g. "How do I use Excel?")

• Personal home devices

Prices are ex-GST. Support is subject to a Fair Use Policy.

The $149 Setup Fee:
Covers onboarding your existing physical laptops (deploying our enterprise security agents, Intune, and cloud backup links).

Data Migrations (Projects):
If your agency needs to move files or emails from an old server, Google Workspace, or a messy IT setup into our secure environment, this is treated as a separate, one-time project. We will audit your current setup and provide a flat-fee quote for the data migration before you ever sign an agreement.

100% No-Hostage Guarantee

We don't do 3-year lock-in contracts. We run on a simple month-to-month agreement. If we don't speed up your team, secure your data, and eliminate your IT headaches, you can walk away at any time. We earn your business every single month.

Silent Switch Onboarding

Switching IT shouldn't break your business. We use a 3-week "Parallel Onboarding." Our engineers build and test your new secure environment in the background. We transition your team over a weekend, so on Monday morning, they log in exactly where they left off—with zero downtime.

We secure the laptop, not the building. Your team gets the exact same enterprise security whether they are at a property inspection, working from home, or in the office. No clunky onsite servers to maintain, and no hardware reliance.

Zero Gravity Philosophy

How IT Works

Real IT Disasters, Solved Remotely.

We don't just fix computers; we solve business risks. From locking down rogue ex-staff to instantly recovering deleted trust account data, see exactly how we handle real-world IT disasters without ever stepping foot in your office.

FAQ

Do you offer onsite IT support?

Remote support is our standard service because it resolves most issues faster and more reliably. We diagnose everything remotely first. Onsite support is available by exception only, and is quoted separately.

What is included in "Unlimited Remote Support"?

We cover all technical "Break/Fix" issues. If something stops working, crashes, gives an error, or you can't access a file, we fix it—unlimited.

Note: Teaching staff how to use software (e.g., "How do I do a VLOOKUP?") is considered Training, not Support, and is quoted separately.

What happens if we decide to leave?

We believe in clean breaks. With 30 days' notice, we cleanly uninstall our security agents, hand the Global Admin keys to your Microsoft environment directly to your new IT provider, and wish you the best. Your hardware and data are yours. No release fees.

Confirm if we’re a good fit

Book a short discovery call. We’ll review your current setup, identify immediate risks, and outline a clear next step. No high-pressure sales, just a straight assessment to see if our remote model works for your agency.

(No obligation. No high-pressure sales pitch. Just a straight assessment to see if our remote model fits.)